SoWhoCaresAnyway E10 Leading with the Heart

Are you ready to discover the true power of systems leadership?

In this episode, I’m delighted to be joined by Heidi Edmunds, Clinical and Operations Manager at Whitstable Urgent Treatment Centre. Having known Heidi since 2016, I’ve had the privilege of witnessing her incredible journey and the transformative impact her leadership has had—not just on her team and organisation, but across the wider healthcare system.

Heidi’s story is one of growth, dedication, and innovation. With over two decades of experience in urgent and emergency care, she has evolved from a newly qualified nurse to a Nurse Consultant, driven by her passion for fostering supportive, development-focused environments. Her leadership embodies compassion and collaboration, creating networks that enable shared learning and effective system-wide collaboration.

In our conversation, Heidi shares insights on navigating the challenges of healthcare, from addressing burnout and clinical uncertainty to introducing clinical supervision as a safe space for staff support. As an advocate for workforce well-being, Heidi believes that supporting the team is key to delivering the best patient care.

We also explore her experiences with imposter syndrome, the importance of stepping into leadership roles, and how her distributed leadership approach supports the development of urgent treatment centres across Kent and Medway.

Join me for an inspiring discussion about how compassionate leadership, supported by strong networks, can transform individuals, teams, and systems. Heidi’s story is a powerful reminder of the impact of leading with heart and vision.

Show resources

Multiprofessional framework for advanced practice

Consultant Practice